Florida Frequently Asked Questions

What's the process once I file a complaint and will I be updated on the outcome either way?

If the Department determines that your complaint is a possible violation of Florida law, it will be investigated and a Department investigator may contact you for additional information.  After the investigation is complete, the case will be legally reviewed. 

If the Department or appropriate panel of the regulatory Board or Commission determines that the facts support a violation of Florida law, then the case will be prosecuted.  Prosecution may result in discipline taken against a subject's license either through an informal hearing, through a settlement agreement, or through a formal hearing before the Division of Administrative Hearings.

The Department will notify you in writing at various points in the complaint process, including:
   1.     When we receive your complaint;
   2.     When we complete the review or investigation of your complaint and, 
   3.     If appropriate, that your case is being forwarded to the legal section for review;
   4.     Whether probable cause is found;
   5.     The status of any administrative proceeding; and,
   6.     The status of any appeal.