How long will it take to review and investigate a complaint?
On average, complaints take about four months to be investigated before being forwarded to the legal section for review by the prosecuting attorney. Investigations may take considerably longer based upon the complexity of the complaint and whether criminal charges are involved. After the complaint is in the legal section, it typically takes an additional two months to one year to settle depending on whether the case is resolved by way of a closing order, an informal hearing, a settlement agreement, or a formal hearing.